We are a digital first company and we always recommend a remote consultation first. We can then discuss your options for further care. We can discuss any health complaint by video or phone (your choice) at your convenience.
A remote consultation is assessment and advice from a GP via video or telephone. Many times we will also be able to treat or refer you.
Sometimes we will advise that your problem is best assessed by a heath professional in person. We can then either arrange to see you ourselves, or alternatively we can help advise you what your options are to be seen local to you.
If you are experiencing a medical emergency such as a severe asthma attack or symptoms of a heart attack, you should always call 999.
Click here to find out more about medical emergencies.
If an injury clearly needs to be seen in person (e.g. a painful swollen wrist following a fall) you may be best seen by an urgent care service with X-ray facilities. You can search on the NHS website to find your closest one.
However, if you would like to speak with us first and can access an appointment with us without delay, we are always happy to provide you with our advice.
With digital-first care, if we can safely advise or treat you at a remote appointment, we will.
However, if we feel you need to be seen in person to do so safely, our next step is to offer you an in person appointment, or alternatively discuss what other options you have local to you.
We describe what we can’t safely treat at a remote consultation as our ‘limitations’ and they include:
- Assessing an acute limb or joint injury that may require an xray: making a decision if an xray is needed for an xray often requires a physical examination first.
- Diagnosing problems like Pneumonia and Middle Ear Infections: Since we can’t easily examine the affected body part.
- Consideration of prescribing controlled medications such as Morphine, Pregabalin and Gabapentin: Our policy is to put restrictions on certain strong medications including all ‘controlled medications’ without seeing you in person first.
This is an important additional safety measure for ensuring these strong medications are used appropriately.
Feel free to make an enquiry if you want to find out more about our limitations before you book an appointment with us.
Can I consult with you from anywhere in the world?
At the moment, we can only consult with you when you are in England. Rest assured that we are working hard on the hurdles so we can provide our UK-based customers care when they are traveling to other locations in the world – watch this space!
Do you record your consultations?
It is our policy to record all our consultations, unless patients expressively request us not to. This is explained in greater detail in our terms and conditions, a copy of which is available on our website, and patients are reminded with each booking confirmation. All recordings are kept securely and in accordance with GDPR and the UK Data Protection Act 2018. Recording consultations follows General Medical Council advice.
What if I don't want a video call?
We do require verification of you with your ID via video, unless we have already spoken and ID verified you in the past.
However, please do go ahead and book your telephone appointment if that is your preference.
When we see your telephone appointment booking, a member of our administrative team will be in contact with you in advance of your appointment to undertake your ID verification, or alternatively your GP can do a quick video call to ID verify you before then reverting back to phone.
Don’t worry if you have no means of receiving a video call – when our team get in touch with you they can discuss your further options.