Version: 3.0
Effective from: 24 March 2026
Version Control
Version 1: 01 Nov 2021 - By Oiver Large - Initial Terms and Conditions created at launch of service, focused on COVID-19 and travel testing.
Version 1.1: 22 May 2022 - By Oliver Large - Revised to better reflect wider range of services beyond COVID testing, including in-person care and vaccinations.
Version 2.0: 26 May 2025 - By Oliver Large - Major update following three years of service development. Now reflects established focus on private primary care, Family Memberships, diagnostics, home visits, and full scope of services. Improved structure, clarified payment terms, added data processing detail.
Version 3.0: 24 March 2026 - By Oliver Large
Further refinement of Terms and Conditions to support the safe and sustainable delivery of services across an expanded range of care, including complex and high-demand areas such as long COVID. This update includes:
Clearer structure and flow across booking, payment, cancellation, and refund policies
Improved clarity on service changes, interruptions, and operational decision-making
Introduction of guidance around clinician availability and continuity of care
Strengthened wording around prescribing responsibility and service boundaries
Addition of patient conduct expectations to support a respectful and collaborative care environment
These updates reflect our ongoing commitment to providing high-quality, compassionate care while ensuring appropriate boundaries to protect both patients and clinicians.